01Information we collect

Information you provide. When you place an order or enquiry, we collect your name, phone number, email address, delivery and billing address, order and gifting details, any message or recipient details you share, and — for corporate orders — your organisation and GST details.

Information collected automatically. When you browse our website, we may collect device and browser type, IP address, pages visited and general usage data through cookies and similar technologies.

02How we use your information

• To process, prepare, fulfil and deliver your orders
• To confirm orders, share quotations and provide customer support
• To coordinate pickup, delivery and gifting to recipients
• To issue invoices and meet tax and legal obligations
• To improve our website, products and service
• To send offers and updates, where you have opted in

03Cookies & tracking

Our website uses cookies to keep your cart working, remember preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function correctly without them.

04Sharing & disclosure

We do not sell your personal information. We share it only as needed with:

• Delivery partners — to deliver your order to the address you provide
• Payment processors — to securely process payments
• Service providers — who help us run our website and operations
• Authorities — where required by law or to protect our rights

05Payments & security

Online payments are processed through secure, third-party payment gateways. We do not store your full card or banking details on our servers. We apply reasonable technical and organisational measures to protect your information, though no method of transmission over the internet is completely secure.

06Data retention

We retain your information for as long as needed to fulfil your orders, provide support, and meet legal, tax and accounting requirements, after which it is deleted or anonymised.

07Your rights & choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time. To make a request, contact us using the details below.

08Marketing communications

If you have opted in, we may send you offers, festival collections and updates by email, SMS or WhatsApp. You can opt out at any time by using the unsubscribe option or by contacting us.

09Third-party links

Our website may link to other sites (for example, Club Botanika or Bluebell Hospitality). We are not responsible for the privacy practices of those sites; please review their policies separately.

10Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the “Last updated” date revised accordingly.

12Contact us